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Support

Contact hello@bitmind.ai for Yugos, account, payment, or API questions. The public console is coming soon; you can also contact us about launch access.

Include the request ID or Checkout payment ID and a short description of what happened. Keep API keys, passwords, verification codes, card details and private prompts out of support messages.

Pending charges and payment review

Pending holds are reservations. Yugo keeps a hold while the actual cost is being verified. Inspect the original receipt before repeating a timed-out request. Refunded or disputed payments can pause spending while the account is reconciled.

For a missing receipt or refund request, contact support with the payment ID. The team reviews the payment and any outstanding usage before changing your account balance.

Account access

Reset your password if you cannot sign in. You can revoke API keys and console sessions from the console. Contact support for account data or deletion requests.

Privacy and terms

Read our Privacy Policy and Terms & Conditions. Use the same contact above for privacy or account data requests.